Job Number One for Our Founder Is Happy Customers
As someone who owns a small business, Jonathan Koller knows his competitors have bigger marketing budgets, higher sales volumes and sometimes even catchy jingles. They’re probably the “number one” installers when measured by quantity of clients or work done per week. But Jon wants to be “number one” in a different area: happy customers.
Jon, a lifelong native of the Milwaukee area, started out as a jack of all trades after graduating from Wauwatosa East High School, learning about home remodeling while working for local flooring and remodeling businesses. When he created Your Bath in 2012, he wanted to focus on products he had learned to trust and on helping homeowners make their bathrooms safer and more accessible.
“I’ve been doing this a long time,” Jon said. “The thing that keeps me going is the opportunity to help someone.”
To Jon, that means doing just what he promises to do for each customer when he installs a new tub, a new shower, a new surround, or all three. He takes pride in his work and likes nothing better than hearing someone say, “Wow, it was done exactly when you promised, you did exactly what you said you’d do, and it’s absolutely beautiful.”
The Your Bath website is full of testimonials from customers who appreciate the attention to detail, communication, professionalism and quality they experienced when working with Jon and his team. Many of his customers keep in touch with him for years, whether on the Your Bath Facebook page or when they run into him around town.
“Other installers might be more interested in getting the job done fast, getting the highest possible profit or promoting a certain product,” said Jon. “We are focused on getting the job done right.”
When you contact Your Bath, the first step is a conversation with Jon to explain what you’re looking for. He’ll then visit your home for a closer look, bringing samples of the products he uses and explaining your options. Once you’ve agreed on a basic plan, he will typically write an estimate on the spot. After the contract is signed, he’ll stick to the agreed-upon price even if he encounters an unexpected complication — no change orders. And he promises to never use high-pressure sales tactics.
“I don’t want to be that guy,” Jon said with a laugh. “I don’t want anyone to feel uncomfortable. I’ll present your options and you can decide.”
Jon has confidence in the products he uses, which he has worked with for many years. They are versatile enough to fit any bathroom style, durable, and easy to care for. The typical installation takes only two days. As a certified aging-in-place specialist, Jon can also help you create a bathroom that is safe and accessible for you, your guests and your loved ones.
“I believe we do the best work out there for the price,” said Jon. “When the reviews come in and people say good things about us, I feel great that we could help them out. Being number one in customer satisfaction — that’s truly what I do it for.”
To learn more about how Jon can help you create a new bathroom environment, please contact Your Bath today for a free consultation! Call (414) 810-7690 or use our online form.